This website is operated by Ledston Web Limited t/a Onlinefixings.co.uk

When purchasing from onlinefixings.co.uk please be aware of the following sales conditions – the full and detailed terms and conditions can be found below under ‘Ledston Web Limited t/a Onlinefixings.co.uk full and comprehensive terms and conditions’

We plan to make this as simple as possible. You order the goods: we supply the goods via the courier who delivers the goods. However with any supply chain, things can and do go wrong. Please in the first instance, pick up the phone and let us know the problem. We assure you we will be doing all we can to help – our phone number is 0330 678 2718.

Now for some of the most important bits.

Onlinefixings.co.uk are an authorised distributor on Timco fixings and consumables .

Onlinefixings.co.uk is wholly owned by Ledston Web Limited – We are a family run company with years of experience in the industry. 

YOUR INFORMATION

When ordering goods from Onlinefixings.co.uk you agree for us to use your details and share those details with the relevant departments and companies required to provide the items. We are likely to share your details with Timco (T.I Midwood&Co) (only if the delivery is being delivered direct from them to you) and then we will share your delivery details with the courier company for instance. By completing the transaction with us – you are agreeing to this information being shared. We may also contact you with relevant offers from Nova UK Group Limited . We will not bombard you with irrelevant offers, we are a small family run company and value your custom. We will not sell your details to any third party unconnected with Nova UK Group Limited or anyone else. You can opt out of marketing at any time after you have agreed to it.

You must be over 18 to purchase goods from Onlinefixings.co.uk

DELIVERY & RETURNS

Delivery is estimated to be next working day for UK mainland orders if placed before 3:30pm UK time – working days do not include weekends or bank holidays. If an item is out of stock with the supplier, we will inform you of the delay, and offer you and alternative or a refund if you cannot wait for the delivery to be fulfilled. We do not guarantee 100% stock availability. Some orders may be partially delivered if availability is an issue or if logistics require it to be so.

Outside of UK mainland expect delivery in 1-3 days depending on location – see delivery details for all areas here

Any shortages must be notified in writing with 48 hours of the goods being received.

Once the order is placed any changes can lead to delays.

The courier will attempt two deliveries before returning the goods to us or to their depot for you to collect. If the items are returned to us, there may be an additional charge to re-deliver the items. We get charged by the courier regardless of the delivery being successful or not.

You are fully responsible for any parcels left without a signature. We, nor the couriers will accept liability in these cases, sorry.

We are unable to accept returns for any used workwear or ppe due to hygiene reasons, please call us to discuss should this be required. Any other returns must be returned in their original state,  – the items need to be clean, like new, and in their original packaging from either Timco and or us.

All returns are dealt with individually – we will charge the return costs on items ordered wrongly. If it is our error then we will cover the return costs.

Delivery is free on all orders above £60 including VAT to mainland UK – there may be exceptions to this. Please call us for rates if you are outside mainland UK and cannot see the relevant delivery charge for your area. All UK mainland orders under £75 require a charge of £9.95 carriage to be applied.

Vat is charged at 20% unless otherwise stated.

Ledston Web Limited t/a Onlinefixings.co.uk full and comprehensive terms and conditions

The details below outline our terms and conditions on which we supply any of the goods listed on our website www.onlinefixings.co.uk 

Please read these terms and conditions carefully before ordering any goods from our site. You should understand that by ordering any of our goods, you agree to be bound by these terms and conditions.

You are authorised to print a copy of these terms and conditions for future reference.

In particular please note clause 9 (our liability) and clause 11 (data protection).

1. INFORMATION ABOUT US

www.onlinefixings.co.uk is operated by Ledston Web Limited. We are registered in England and Wales under company number 15090645 and with our registered office at 1d St Aubyns, Hove, East Sussex BN3 2TA. Our address for general correspondence and returns is Unit 2 Delphi House, English Close, Hove , BN3 7EE. Our VAT number is 328882366. 

2. SERVICE AVAILABILITY

We are only able to deal with orders placed in and for delivery in the UK (Great Britain/United Kingdom). Please contact us should you require an order to be delivered outside of the UK and we will see if we can accommodate it.

3. YOUR STATUS

By placing an order through our site, you warrant that:

You are legally capable of entering into binding contracts; and You are at least 18 years old

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Goods have been dispatched (the dispatch confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Goods in the Dispatch Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation.

5. AVAILABILITY AND DELIVERY

Your order typically be processed and dispatched same day on orders received before 3:30pm – however exceptions can apply due to stock availability, courier problems ,logistics and personnel shortages. The items will be delivered as per the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

6. RISK AND TITLE

All items ordered will be at your risk from the time of delivery.

Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.

7. PRICE AND PAYMENT

The price of any Goods will be as quoted on our site, except in cases of obvious error.

All prices include VAT at 20% or the standard rate set for that item (unless indicated otherwise) and exclude delivery costs. Delivery costs will be confirmed at the checkout point.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.

We are under no obligation to provide the Goods to you at an incorrect, lower price and will refund this item in full should we deem that appropriate.

Payment for all Goods must be by credit or debit card via the payment gateway, alternatively payment via Paypal may be accepted via their terms and conditions of sale. We accept payment with most generally accepted credit and debit cards. We do not accept Amex (American Express) payments.

8. QUALITY

We warrant that on delivery, and for a period of 12 months from the date of delivery (warranty period), the Goods shall (provided that they are properly used in relation to a function for which they are designed/advertised and that they are not used in an application for which they are not designed or for which they are not appropriate to use or incorporate):

(a) conform in all material respects with their description;

(b) be free from material defects in design, material and workmanship; and

(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and

(d) be fit for any purpose held out by us (stated in the our literature).

8.2 Subject to clause 8.3, if:

(a) you give us notice in writing during the warranty period within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 8.1;

(b) we are given a reasonable opportunity of examining such Goods; and

(c) you (if asked to do so by us) return such Goods to our place of business at our expense, we shall, at our option, replace the defective Goods, or refund the invoiced price of the defective Goods in full. Any potential issues with Goods raised by you must be accompanied by returned samples of the Goods, original packaging and box label reference numbers to the ‘Online fixings quality control dept’.

8.3 We shall not be liable for Goods’ failure to comply with the warranty set out in clause 8.1 in any of the following events:

(a) you make any further use of such Goods after giving notice in accordance with clause 8.2;

(b) the defect arises because you and/or the end user failed to follow our oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;

(c) For fraud or fraudulent misrepresentation; or

(d) you alters or repairs such Goods without our written consent;

(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, misuse, incorrect application or abnormal storage or working terms and conditions; or

(f) the Goods differ from their description or the specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

8.4 Except as provided in this clause 8, we shall have no liability to you in respect of the Goods’ failure to comply with the warranty set out in clause 8.1.

8.5 Except as set out in these terms and conditions, all warranties, terms and conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

8.6 These terms and conditions shall apply to any replacement Goods supplied by us.

8.7 Any complaints must be made in writing to our registered office or emailed to info@onlinefixings.co.uk 

9. OUR LIABILITY

9.1 We warrant to you that any Goods purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which Goods of the kind are commonly supplied.

9.2 Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Goods you purchased.

9.3 This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence;

(b) Under section 2(3) of the Consumer Protection Act 1987;

(c) For fraud or fraudulent misrepresentation; or

(d) For any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us.

(e) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

9.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to:

(a) loss of income or revenue

(b) loss of business

(c) loss of profits or contracts

(d) loss of anticipated savings

(e) loss of data

(f) loss of data, or

(g) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; provided that this clause 9.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 9.1 or clause 9.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 9.4.

9.5 If we find it necessary to use solicitors or other professional parties to recover any amounts, costs and/or expenses owing to us, or in dealing with any breaches of these terms and conditions by you, you will, in addition, be required to pay for the costs incurred and shall indemnify us in respect of the same regardless of any court decision as to the liability for costs. 

10. IMPORT DUTY

If you order Goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws. 

11. DATA PROTECTION

Data Protection Legislation: (i) unless and until the GDPR is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.

Data Subject: has the meaning given in the Data Protection Legislation.

GDPR: General Data Protection Regulation ((EU) 2016/679).

Personal Data: has the meaning given in the Data Protection Legislation.

Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 11 is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation.

The parties acknowledge that in carrying out its obligations under the Contract, and for the purposes of the Data Protection Legislation, we may be the data processor and you may be the data controller (where Data Processor and Data Controller have the meanings as defined in the Data Protection Legislation).

Without prejudice to the generality of clause 11.2, you will ensure that you have all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to us for the duration and purposes of these terms and conditions.

Without prejudice to the generality of clause 11.2, we shall, in relation to any Personal Data processed in connection with the performance by us of our obligations under these terms and conditions:

(a) only process any Personal Data that is necessary to carry out our obligations under the Contract or if otherwise only in accordance with your written instructions;

(b) ensure that we have in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;

(c) ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and

(d) not transfer any Personal Data outside of the European Economic Area unless your prior written consent has been obtained and the following conditions are fulfilled:

(i) you or we have provided appropriate safeguards in relation to the transfer;

(ii) the data subject has enforceable rights and legal remedies;

(iii) we comply with our obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and

(iv) we comply with reasonable instructions notified to it in advance by you with respect to the processing of the Personal Data;

(e) assist you, at your cost, in responding to any request from a Data Subject and in ensuring compliance with your obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

(f) notify you without undue delay on becoming aware of a Personal Data breach;

(g) at your written direction, delete or return Personal Data and copies thereof to you on termination of the agreement unless required by Applicable Law to store the Personal Data; and

(h) maintain complete and accurate records and information to demonstrate our compliance with this clause 11.

Either party may, at any time on not less than 30 days’ notice, revise this clause 11 by replacing it with any applicable controller to processor standard clauses or similar terms forming party of an applicable certification scheme (which shall apply when replaced by attachment to these terms and conditions).

12. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

13. TRANSFER OF RIGHTS AND OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

15. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c) Fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks.

(f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

16. WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13. 

17. SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18. ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions. 

19. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order Goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.

Our standard terms and conditions of sale available online or upon request apply to the Contract to the extent that they do not conflict with these terms and conditions. For the avoidance of doubt in the event of conflict then these terms and conditions shall prevail. 

20. LAW AND JURISDICTION

Contracts for the purchase of Goods through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.LEDSTON