If an item is out of stock with the supplier, we will inform you of the delay, and offer you and alternative or a refund if you cannot wait for the delivery to be fulfilled. We do not guarantee 100% stock availability. Some orders may be partially delivered if availability is an issue or if logistics require it to be so.

Any shortages must be notified in writing with 48 hours of the goods being received.

Once the order is placed any changes can lead to delays.

The courier will attempt two deliveries before returning the goods to us or to their depot for you to collect. If the items are returned to us, there will be a £5.95 additional charge to re-deliver the items. We get charged by the courier regardless of the delivery being successful or not.

We use DPD and Parcelforce as our courier and you will be able to track your parcel. Please see links to their websites below for tracking information:

DPD
Parcelforce

Larger orders may be delivered on a pallet via the network of trusted delivery companies who operate in this field.

You are fully responsible for any parcels left without a signature. We, nor the couriers will accept liability in these cases, sorry.

Delivery is free on all orders above £75 including VAT to mainland UK –  there may be exceptions to this. Please call us for rates if you are outside mainland UK and cannot see the relevant delivery charge for your area. All orders under £75 require a charge of £9.95 carriage to be applied.

Vat is charged at 20% unless otherwise stated.

Should you have any further questions or queries, please call our customer service team on 0330 678 2718 Monday – Friday, 7.30am – 5.30pm or Saturday, 8am – 1pm. Or email us info@onlinefixings.co.uk